Buyer FAQ

Hello, Beauties! Here are answers to common questions about shopping with Beauty Bird Vintage. Have a question about a particular piece? Contact Kim or email kamharvey@gmail.com.

What does upcycled mean?

Upcycling gives existing materials a new purpose. At Beauty Bird Vintage, authentic designer goods are transformed into handcrafted jewelry, accessories, and bags, sometimes combined with new components. Vintage materials can vary in color, pattern placement, and condition, so please read the individual listing carefully.

How can I learn about the source material and its documentation?

Beauty Bird Vintage sources authentic designer goods. Product listings may identify the original bag or material used; for example, some pieces describe canvas or leather taken from a particular bag style. For an item-specific provenance question, contact Kim before buying and ask what source information or documentation is available for that piece. Do not assume that a certificate, original receipt, or third-party authentication report is included unless the listing specifically says so.

Is an upcycled finished piece an original brand item?

No. An upcycled finished piece is a Beauty Bird Vintage creation made using repurposed source material, not an original finished item manufactured by the source brand. Authenticity of the source material is different from the origin of the finished design. Please check each listing to distinguish an upcycled creation from a vintage bag.

How should I care for canvas and leather?

As a gentle starting point, remove surface dust from canvas with a soft, dry cloth. If needed, use a barely damp cloth carefully on coated canvas, avoiding leather edges, hardware, and glued details; do not soak or machine-wash it. Avoid abrasive cleaners, solvents, prolonged moisture, direct heat, and extended sunlight.

For leather, gently wipe with a soft, dry cloth, avoid soaking, and allow any moisture to dry naturally away from heat. Leather finishes and vintage condition vary, so ask Kim before applying a cleaner or conditioner. Do not assume one product is suitable for both canvas and leather. Store your piece dry, without crushing or overloading it, and ask for item-specific advice if you are unsure.

What does the warranty cover?

For keychains, jewelry, and similar pieces Kim puts together herself, the warranty period is 6 months. For a vintage bag, coverage applies only to the work Kim does to the bag, for 6 months from purchase. It does not cover original zippers, linings, exterior material, or other original bag components. Kim may be able to assess other repairs at your cost, but repairs are not guaranteed. Please reach out if you have an issue. Read the full Warranty, Return and Refund Policies.

Can I return my purchase?

You have 10 days after receiving your item to request a return. Eligible items must be in the same condition received, unworn or unused, and in their original packaging, with an email receipt or proof of purchase. Custom products, including special orders or personalized items, sale items, and gift cards cannot be returned.

Contact Kim at kamharvey@gmail.com or on Instagram or Facebook (@BEAUTYBIRDVINTAGE) before sending anything back. After Kim responds, the policy requires you to ship the return within 1 day, provide tracking, and insure the package. Unless an item is visibly damaged, return costs are the customer's responsibility.

Returns are inspected before refunds are issued. The published policy specifies refunds to the original payment method, minus shipping, for orders under $500, and store credit for orders over $500. If your order is exactly $500, contact Kim to confirm the applicable refund method before purchasing. See the full return and refund policy for instructions and the return address.

What if my order arrives damaged or incorrect?

Inspect your order when it arrives and contact Kim immediately if it is defective, damaged, or the wrong item, as she'll want to make it right!! For shipping damage, the shipping policy also asks you to contact the carrier to file a claim and notify Kim. Save the packaging and damaged goods. See the return policy and shipping policy.

How long does processing take?

Orders are processed within 1–2 business days, except custom orders. Orders may not be shipped or delivered on weekends or holidays. High order volume can add a few days; Kim will contact you by email or telephone if there is a significant shipment delay. Custom-order timing should be discussed directly with Kim. Processing time is separate from delivery time.

Do you ship domestically and internationally?

The shipping policy covers U.S. addresses, U.S. Territories, and APO/FPO/DPO addresses. It currently limits international shipping to Canada, with possible exceptions for other countries by request. If you are outside the U.S. and Canada, contact Kim with your country before ordering to ask whether shipping can be arranged.

Review the available shipping options and charges at checkout. Delivery delays can occur, and no specific arrival date is promised here. The shipping policy states that customs charges and taxes applied to an order are the customer's responsibility. Read the full shipping policy for details.

Will I receive tracking?

You will receive a shipment confirmation email containing your tracking number or numbers once your order ships. The shipping policy says tracking should become active within 24 hours; this is not a guaranteed delivery time. If you have a question about your shipment, contact Kim with your order details.

How do I start a customer revamp?

Have a beloved designer bag that needs a new chapter? Browse the Customer Revamps collection for examples of Kim's work. Those projects are inspiration, not items for sale. Possibilities include hardware changes, strap conversions, canvas repairs, creative upcycling, and fuller transformations, depending on your piece.

Contact Kim or email kamharvey@gmail.com to discuss your bag and what you would like changed. Photos and a description of its condition can help start the conversation. Every revamp is priced individually based on the work involved. Confirm the scope, price, timing, and any shipping arrangements with Kim before sending your bag. Please note that during the Christmas season, Kim limits the amount of revamps being accepted, but please reach out anyway!!!

For full details, please review the Warranty, Return and Refund Policies, Shipping Policy, and Terms of Service.